MANAGED SERVICES PROVIDER (MSP)
To survive, recover and grow in today’s changing business environment and to meet the demands of the Experience Economy, organizations need to reinvent their digital strategies.
Migration to the Cloud, Collaborative Workspace Management, Employee Experience satisfaction, 24/7 accessibility and the need for high levels of security are just some of the challenges companies are dealing with to maintain business operations.
However, the problem with the above statement is – do organizations have the necessary skills and expertise to develop a Cloud based networking strategy, implement the required products and services, onboard, and maintain an extremely complex and highly technical operation?
Unfortunately, in South Africa the required skills and expertise needed are severely lacking therefore, it is necessary for organizations to employ the services of a specialist provider which highlights the importance of entering a partnership with a specialized partner via a comprehensive Managed Services Agreement (MSA).
Managed Service Agreements go beyond a standard Service Level Agreement and are carefully designed to ensure an optimized IT environment, reducing incident resolution time, ultimately reducing networking costs.
Services include:
- Scheduled network health reviews with report backs and discuss any performance issues
- Proactive onsite or remote performance monitoring
- Dedicated Account Manager
- Dedicated Project Manager
- Dedicated Technical Services Representative
- Troubleshooting and Hotfixes (Debugging and Patch dates)
- Monthly / quarterly meetings to review customized reports, overall network health, and strategic IT planning
- Monthly meetings and reporting.
- Best Practice procedures
- New developments and future trends
The above list highlights a few of the value-added benefits offered by an OAS MSA which are tailored to suit each client’s unique IT environment.